Refund and Returns Policy

We guarantee all our items for 30 days. To be eligible for a return, your item must be unused and in the same condition it was when you received it. If it is in the same condition, we will give you a credit for a future purchase.

If an item requires a repair, you will need to send it back for evaluation. If 30 days have passed since your purchase, we will have to determine the issue and will let you know what we find.

To complete your return, we require a receipt or proof of purchase.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email at mbaldwin@baldwinusa.com and we will give you an address to send your item to. Please do not send it to our storage unit that is listed on our business card.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and we will update them about your return.

To return your product, you should mail your product to the address we will provide you. Please do not send it to our storage unit that is listed on our business card.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.